Compuware ClientVantage for EUEM - End-User Experience Monitoring
Certificate
Yphise awards ClientVantage as the best solution for End-User Experience Monitoring. EUEM solutions, also named USM (User Satisfaction Measurement) software, are essential to implement service management according to demanding business requirements as promoted by ITIL v3. End-user monitoring and measurement is an essential foundation for a fair and trusted relationship between the IT and the business lines. This monitoring and this measurement are critical for effective service alignment on actual business needs and for improvement of business satisfaction.
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